Job Title: IT Technician
- Location: Vancouver & Toronto Areas
- Type: Full-Time, Contract
Job Title: IT Technician
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Job Summary
We are currently seeking an IT Technician. As an investment management firm that prioritizes sustainable practices, we value integrity, collaboration, and diversity. In this role, you will provide technical support to users, ensuring high customer service and efficient resolution of incidents. You will play a vital role in maintaining technology equipment and contributing to department projects. This opportunity is for you if you thrive in a challenging and client-focused environment.
Responsibilities:
- Respond, analyze, resolve, and document client incidents and inquiries with a strong focus on customer service
- Maintenance of servers and staff computer systems
- Provide technical assistance and guidance to employees on software, workstations, smartphones, video conference equipment, and best practices
- Identify and escalate security incidents and systematic technical issues
- Assess performance, diagnose and resolve issues with computer equipment, replace defective devices, and deploy software on workstations
- Record, document, and maintain up-to-date hardware/software inventories and service requests
Requirements:
- College diploma in computer science or a related field
- Proficiency in Windows 10 and Microsoft 365, including Teams, SharePoint, Exchange, and OneDrive
- In-depth knowledge of Active Directory, Intune, NTFS security, Terminal Servers environment, and smartphones
- Familiarity with ITSM and ITAM systems
- Microsoft certification, videoconferencing systems knowledge, and experience in investment management software support (e.g., Bloomberg) are assets
- Sound knowledge of information security practices
- Strong interpersonal skills and a client-oriented approach
- Analytical mindset with excellent problem-solving abilities
- Detail-oriented with the ability to manage multiple tasks concurrently
- Autonomy and enjoyment of teamwork
- Good communication skills in English (spoken and written)
- Legally Authorized to Work in Canada
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Compensation:
The compensation for the position of IT Technician will be competitive and based on the candidate’s qualifications and experience in the technical and engineering field. As a full-time contract role, the compensation package will include a salary that reflects the responsibilities and technical expertise required for the position. Additionally, the company may offer benefits such as health insurance, retirement plans, and paid time off, depending on the specific terms of the contract. We recognize the importance of attracting and retaining top talent in the IT industry and strive to provide a compensation package that aligns with industry standards and rewards the skills and contributions of our employees.
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